Safety Risk
Equipment is unstable, has fallen, is moving unexpectedly or could injure someone.
24/7 Emergency Callout Support
Equipment Failed?
Equipment Failed?
Call EVICK.
Emergency assistance for industrial doors, loading bays, automatic doors, gates and barriers affecting safety, security or site operations.
Callout lineAvailable 24 hours
When Operations Cannot WaitResponsive Support.
Responsive Support.
Safe Decisions.
A failed access system can leave a building insecure, stop deliveries, restrict essential access or create a serious safety concern.
EVICK provides 24/7 callout support to help customers assess the situation, arrange suitable attendance and move towards safe operation. Our first priority is protecting people. Depending on the fault, the engineer may repair the equipment, restore limited safe operation, isolate it or make the area secure pending further work.
When to Log an EmergencySafety, Security or
Safety, Security or
Critical Operations.
Site Insecure
A failed entrance cannot be secured and leaves premises or stock exposed.
Operations Stopped
A loading bay or access point failure is preventing essential deliveries or production.
Essential Access Lost
Staff, residents, customers or authorised vehicles cannot safely enter or leave.
Impact Damage
A door, dock, gate or barrier has been struck and its safety or stability is uncertain.
Sudden Mechanical Failure
Cables, springs, controls, drives or safety systems have failed without warning.
Before You CallInformation That Helps Us
Information That Helps Us
Respond Effectively.
Never delay a call because every detail is not available. Provide what you can safely confirm.
01
Site Details
Full address, postcode, site name and where the equipment is located.
02
Site Contact
Name and mobile number for the person meeting or directing the engineer.
03
Equipment
Door, dock, gate or barrier type, manufacturer or asset number if known.
04
What Happened
What the equipment was doing, visible damage, noises and current position.
05
Current Risk
Whether anyone is at risk, the site is insecure or operations are stopped.
06
Photos or Video
Only if they can be taken from a safe position without approaching the hazard.
07
Access Instructions
Gate codes, security, permits, inductions and out-of-hours entry arrangements.
08
Authorisation
Purchase order or emergency spend approval where your organisation requires it.
What Happens NextFrom Call to
From Call to
Controlled Outcome.
- 1
Triage
We gather essential information and help you identify immediate precautions.
- 2
Allocate
A suitable engineer is assigned based on equipment, location, urgency and availability.
- 3
Attend
The engineer assesses the equipment, hazards, damage and available repair options.
- 4
Repair or Make Safe
Work is completed where practical, or the equipment is isolated and secured.
- 5
Report
Completed actions, condition and any outstanding parts or remedial work are recorded.
Response expectations: attendance time depends on location, weather, traffic, engineer availability, site access, equipment type and your service agreement. A requested response window is not a guarantee unless expressly confirmed.
Equipment CoveredSupport Across
Support Across
Your Site.
Our service team supports a broad range of commercial and industrial access equipment from multiple manufacturers.
Roller shutters and fire shutters Sectional and high-speed doors Dock levellers and loading bays Dock shelters, seals and bumpers Automatic pedestrian doors Automated gates and barriers Operators, controls and safety devices Steel and personnel doors
Callouts on SiteDifferent Faults.
Different Faults.
One Service Team.
Do not operate damaged equipment
Repeatedly pressing controls can worsen damage or cause unexpected movement.
Create a safe exclusion area
Keep pedestrians and vehicles away from the equipment and affected opening.
Do not force or dismantle it
Springs, cables, suspended doors and powered systems can store dangerous energy.
Emergency Assistance
24/7 callout line0115 990 2603Call EVICK Now.
For urgent industrial door, loading bay, automatic door, gate or barrier support.